Privacy Policy

Our site has been carefully crafted to inform potential clients of the services available through Ivy & Gold Studio - specifically, event planning (bespoke, corporate and private functions), styling, floristry, and other event-focussed consultation options.

We recognise that users of this site may be concerned about how we process their data, and would like to make it clear that we are mindful of our responsibilities under GDPR and the UK’s Data Protection Act, and wish to comply in accordance with the guidance issued by the Information Commissioner's Office (ICO).

Please be aware that by continuing to use our site, you automatically consent to the collection of your data as outlined in this Policy.

How we collect, use, and share your data

We do not operate a subscription service, nor do we request that visitors provide us with their personal information in order to access our general content. However, we do collect data in the following ways:

Cookies

Cookies are small files that are downloaded and stored on your computer to facilitate a better relationship between websites and their users. Cookies are unable to identify a users personal information (i.e. name, age, etc) but they are able to log their general location and how learn about how they interact with sites. There are several types of cookies that are categorised according to their function, but we only use Analytical Cookies on this site as they help us to better understand our audience. This allows us to analyse user interactions, and from this we can formulate a better user experience and grow our business accordingly.

When you first arrive on our site, you are greeted with a banner that alerts you to the presence of cookies and asks you for permission before proceeding - this will only happen once. You are always within your rights to change your mind, and can manage or delete cookies any time from within your browser settings.

Direct Enquiries

If you are interested in our services then we want to hear from you, which is why we have a contact page featuring an enquiries form. In order to send us a message, we ask that you share your email address and name, so that we can initiate communication with you in the right way. You may also choose to volunteer other personal details within your message to help speed things along. By submitting your details to us in this manner, you consent to our use of this information and we pledge to use it only to respond directly and with specific purpose.

We are not in the business of selling your personal data or sensitive information to third parties, however we will retain and continue to process your information until you instruct us to otherwise withdraw.

Complaints

We hope that you will be satisfied with your experience, but we are open to critique and welcome constructive feedback. The nature of complaints require assessment and resolution, which may mean we process your data differently. In order to improve our services, this may mean passing on feedback or comments to relevant third parties where necessary. We will always do our utmost to retain your anonymity.

Legal Obligation

As a UK-based company, we are subject to the law as much as any other entity. If called upon, then we are obliged to provide or process your information in accordance with statutory legislation. This may also include personal or sensitive data.

External Links

To provide potential clients with the best overview of our services, we may use external links to other relevant businesses, media or social media pages. However, we cannot guarantee the security of your data or privacy once you leave our domain. And, although we do our best to maintain the accuracy of this site, we cannot be held responsible for the ongoing validity of these links or external site content. Users must accept responsibility for their own safety once they leave our domain.

We have the right to update this privacy notice from time to time as necessary. Those that are posted on this site on the day you use it are the ones that apply to you. We advise that you print a copy for your records. If you have any question regarding this Policy, please contact us.